Better Canvas extension not working

Check if extension is enabled, refresh Canvas page, clear browser cache, and verify Canvas domain permissions.

Better canvas themes not showing

Ensure extension is installed, check theme settings, verify Canvas page compatibility, and try refreshing the page.

Better Canvas Troubleshooting

Having issues with Better Canvas extension? Find quick solutions to common problems including installation issues, better canvas themes not working, browser compatibility, and more.

95% Issues Resolved

Step-by-Step Solutions

Expert Support

🚨 Need Immediate Help?

If Better Canvas extension is completely broken, try these quick fixes first.

Quick Fixes Contact Support

🔧 Installation Issues 🎨 Theme Problems ⚙️ Feature Issues 🌐 Browser Issues ⚡ Performance

Quick Fixes - Try These First

Before diving into detailed troubleshooting, try these common solutions that fix 80% of Better Canvas extension issues.

1

Refresh Canvas Page

Most issues are resolved by simply refreshing your Canvas page.

How: Press Ctrl+F5 (Windows) or Cmd+Shift+R (Mac) for a hard refresh

2

Check Extension Status

Verify that Better Canvas extension is enabled in your browser.

How: Click browser menu → Extensions → Ensure Better Canvas is ON

3

Clear Browser Cache

Clear cached data that might be causing conflicts.

How: Browser Settings → Privacy → Clear browsing data → Cached files

4

Disable Other Extensions

Temporarily disable other Canvas-related extensions.

How: Extensions menu → Turn off other Canvas extensions → Test Better Canvas

Still Having Issues?

If the quick fixes didn't work, continue to the detailed troubleshooting sections below.

Continue Troubleshooting

Installation Issues

Solve problems with installing Better Canvas extension on Chrome and Firefox browsers.

Possible Causes & Solutions:

Browser compatibility:

Ensure you're using Chrome 88+ or Firefox 78+

Network issues:

Check internet connection and try again

Browser restrictions:

Check if your organization blocks extension installations

Store issues:

Try installing from the alternative browser store

Step-by-step fix: 1) Update your browser 2) Clear browser cache 3) Disable VPN/proxy 4) Try incognito mode 5) Contact IT if in organization

Check These Settings:

Site permissions:

Ensure extension has permission to run on Canvas domains

Extension enabled:

Check that Better Canvas is enabled in extensions menu

Canvas URL:

Verify you're on a supported Canvas LMS domain

Quick test: Right-click on Canvas page → Inspect → Console tab → Look for Better Canvas messages

Recovery Steps:

Check if extension is still installed but disabled
Look in browser's extension management page
Re-enable if found, or reinstall if missing
Check for extension updates in store
Restore settings from backup if available

Prevention tip: Enable automatic extension updates to avoid compatibility issues with browser updates

Better Canvas Themes Issues

Solve problems with better canvas themes not working, loading, or displaying correctly.

Common Causes & Solutions:

Extension not loaded:

Refresh the Canvas page and wait for extension to load

Theme settings disabled:

Check Better Canvas settings and enable theme functionality

Canvas page compatibility:

Some Canvas pages may not support themes - try dashboard or courses page

Quick fix: Click Better Canvas icon → Settings → Themes → Ensure "Enable Themes" is checked

Troubleshooting Steps:

Check if dark mode is enabled in Better Canvas settings
Verify system dark mode settings (if auto-switch is enabled)
Clear browser cache and refresh Canvas page
Disable other dark mode extensions temporarily
Try switching to a different theme and back to dark mode

Note: Some Canvas elements may not support dark mode due to Canvas's own styling restrictions

Resolution Steps:

Storage permissions:

Ensure browser allows extension to store data

Theme validation:

Check if custom theme code is valid CSS

Browser sync:

Disable browser sync temporarily if themes keep reverting

Browser Compatibility Issues

Resolve compatibility problems with different browsers and versions.

Supported Browsers & Versions

Browser	Minimum Version	Recommended	Status
Google Chrome	88+	Latest	Fully Supported
Mozilla Firefox	78+	Latest	Fully Supported
🌐 Microsoft Edge	88+	Latest	Limited Support
📱 Mobile Browsers	N/A	Desktop Only	Not Supported